FAQ

Deposit and withdrawal

What should I do if my withdrawal isn't successful?
Published on 17 Oct 2024Updated on 8 Sept 2025182
How do I make a withdrawal? (app)
Published on 22 Aug 2023Updated on 19 Sept 20254,995
Why hasn't my deposit been credited?
Published on 1 Sept 2023Updated on 23 Oct 202513,161
Why hasn't my withdrawal arrived in the account?
Published on 22 Aug 2023Updated on 8 Sept 202519,146
Do I need to pay fees for deposit and withdrawal?
Published on 1 June 2023Updated on 29 Sept 20255,396
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on 26 Sept 2023Updated on 20 Oct 20251,585
Crypto available for withdrawal FAQ
Published on 25 Jan 2024Updated on 23 Sept 20253,625
What should I do if I deposit to the wrong address?
Published on 15 Oct 2024Updated on 3 Sept 2025186
What should I do if I forget to fill in tag/memo?
Published on 15 Oct 2024Updated on 3 Sept 202598
How do I enable allowlist? (web)
Published on 14 Aug 2023Updated on 20 Oct 2025388
How do I check the status of my returned withdrawal?
Published on 30 Oct 2023Updated on 24 Oct 2025256
How do I check the number of block confirmations? (app)
Published on 22 Aug 2023Updated on 3 Sept 2025475
How do I enable allowlist? (app)
Published on 14 Aug 2023Updated on 20 Oct 20251,767
How do I check the number of block confirmations? (web)
Published on 22 Aug 2023Updated on 20 Oct 2025123
What could be the reasons your transaction isn't visible?
Published on 17 Oct 2024Updated on 3 Sept 20251,072

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